Refund & Return Policy

Pro Peptide Solutions Website: https://propeptidesolutions.com/

Last Updated: April 10, 2026

1. Overview

At Pro Peptide Solutions, we take great pride in the quality of our products and strive to ensure every order meets the highest standards. Due to the nature of our products — pharmaceutical-grade peptides and related compounds — our refund and return policy is strictly limited.

Please read this policy carefully before placing your order. By purchasing from our platform, you agree to the terms described below.

2. All Sales Are Final

Due to the sensitive and pharmaceutical nature of our products, all sales are final. We do not accept returns or exchanges under standard circumstances.

This policy exists to protect the integrity, safety, and quality of our products, as we cannot guarantee the storage conditions or handling of returned items.

3. Eligible Refund & Replacement Situations

We will consider a refund or replacement only in the following limited circumstances:

a) Wrong Product Shipped

If you received a product that is different from what you ordered, we will arrange for the correct product to be shipped at no additional cost or issue a full refund for the affected items.

b) Damaged Product Upon Arrival

If your order arrived visibly damaged due to shipping or handling, we will work with you to arrange a replacement or refund.

c) Defective Product

If a product is found to be defective or does not match its description as listed on our website, you may be eligible for a replacement or refund.

d) Order Never Delivered

If your order was never delivered and a UPS investigation confirms the shipment was lost, we will issue a replacement or full refund.

4. How to Request a Refund or Replacement

If you believe your situation qualifies under one of the eligible categories above, please follow these steps:

  1. Contact us within 5 business days of receiving your order (or within 5 business days of the expected delivery date for lost shipments)
  2. Email us at info@propeptidesolutions.com with the subject line: “Refund/Replacement Request – Order #[Your Order Number]”
  3. Include the following information in your email:
    • Your full name and account email address
    • Your order number
    • A detailed description of the issue
    • Clear photographs of the damaged, defective, or incorrect product and packaging (required for damage or defect claims)

We will review your request and respond within 3 business days.

5. Refund Processing

Once a refund has been approved, it will be processed to the original payment method used at checkout.

  • Credit card refunds typically take 5–10 business days to appear on your statement, depending on your card issuer
  • You will receive an email confirmation once your refund has been processed

6. Replacements

In cases where a replacement is approved, we will ship the correct or replacement product at no additional cost using our standard shipping method. Expedited shipping for replacements may be arranged at our discretion.

7. Non-Eligible Situations

The following situations are not eligible for a refund or replacement:

  • Change of mind or ordering error by the customer
  • Products that have been opened, used, or handled beyond initial inspection
  • Orders where the incorrect shipping address was provided by the customer
  • Delays caused by the shipping carrier (UPS) or circumstances beyond our control
  • Products stored or handled improperly after delivery
  • Orders placed by accounts that do not meet our verification requirements
  • Requests made after the 5-business-day window has passed

8. Disputes & Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card issuer. We are committed to resolving issues fairly and promptly.

Unauthorized chargebacks may result in the suspension or termination of your account. If a chargeback is filed without prior communication with us, we reserve the right to dispute the claim and provide evidence of the transaction and delivery.

9. Product Quality Commitment

All products sold by Pro Peptide Solutions are handled and stored according to strict quality standards to ensure you receive the highest quality compounds. If you have any concerns about product quality, please reach out to us directly — we are committed to making things right.

10. Changes to This Policy

We reserve the right to update or modify this Refund & Return Policy at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our platform after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about our refund policy or need to submit a claim, please contact us at:

Pro Peptide Solutions DBA Southeast Healthcare Consultants, LLC Email: info@propeptidesolutions.com Website: https://propeptidesolutions.com/

Our team is available Monday through Friday and will respond to all inquiries within 3 business days.

This Refund & Return Policy is intended to provide a general overview of our practices. We recommend consulting with a qualified attorney to ensure compliance with all applicable consumer protection laws in your jurisdiction.